The Disability Standards - Victorian & NSW
Industry Standards for Disability Services
The Quality Framework maintains the nine Industry Standards that were first introduced in 1997.
The Industry Standards describe the systems and processes that must be in place in order to support people to achieve outcomes and safeguard the rights of people with a disability, their family members and carers.
Fair and equitable practices that are consistent with funding obligations, applicable legislation and purpose of the service are applied when managing and allocating resources.
- Service access - fair and equitable practices that are consistent with funding obligations, applicable legislation and purpose of the service are applied when managing and allocating resources
- Individual needs - planning and support is tailored, flexible, responsive and appropriate to the individual
- Decision making and choice - support options are planned, developed, implemented and reviewed in a manner that is responsive to the decisions, choices and aspirations of individuals
- Privacy, dignity and confidentiality - are respected and maintained
- Participation and integration - support options are planned, developed, implemented and reviewed in a manner that builds opportunities for individuals to participate in the life of the community
- Valued status - support options are planned, developed, implemented and reviewed in a manner that recognises the skills, abilities and potential of individuals, and enables the achievement of valued roles in the community
- Complaints and disputes - are addressed promptly, fairly and respecfully without compromising services to the individual
- Service management - management and governance practice is sound, accountable and consistent with current disability policy and practice
- Freedom from abuse and neglect - supports are provided in safe and healthy environments that support individuals to exercise their legal and human rights.
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